Average Score (497 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

497 Ratings

4.7 Average

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  • John H.08-13-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    The tech team is always willing to help!

    08-14-2025

    It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.

  • Gloria N.08-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great service

    08-13-2025

    We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.

  • Ana C.08-12-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    They were very prompt in taking my car. Jennifer/Service Advisor was with me every step of the way. Informing me when parts were arriving. Her customer service skills are awesome. A great asset to your Dealership.

    08-13-2025

    It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.

  • Shequita G.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The service was quick. I left feeling heard and I appreciate the time this service saved me.

    08-12-2025

    We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.

  • Jesus T.08-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Very knowledgeable and helpful service advisor

    08-12-2025

    Great to hear that your expectations were met. We look forward to seeing you in the future for your service needs.

  • Jorge F.08-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Jessica D.08-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Norberto S.08-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The service is excellent, the waiting time may be a bit high for Xpress service but in general I am satisfied.

    08-11-2025

    Thank you for your most recent survey submission. We appreciate your time and value your business. Hope to see you again in the future.

  • Robert D.08-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Hoy Service Department understands that taking care of the customer is important.

    08-11-2025

    It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.

  • Christopher M.08-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent service center, friendly staff.

    08-11-2025

    Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.