Disclaimers
As soon as I reached out about purchasing a vehicle they reached out within the hour. When we arrived at the dealership we were kindly welcomed and our sales agent Manny quickly got to working on appraising my trade in vehicle. We test drove a couple of vehicles and were able to find something we were extremely happy with. Manny was very knowledgeable, patient, understanding and provided excellent customer service. He provided us with options and allowed us to think about the purchase. The nextday we went in to pick up and sign for our new car. The vehicle was in the showroom and we were walked through all the features and basic how to's before driving away in our new car. Not only were we treated like valued customers but the staff was very kind to our children. I would definitely recommend this establishment and will be purchasing another vehicle in the near future. THANK YOU VW!... More
Over a month ago
It's all about customer service! The service manager took his time to explain what we needed and made sure that we understood what the next step was going to be. He provided us with options and explained the pros and cons for each which allowed us to make an informed decision!
Over a month ago
Much improved.!
My 2007 SLK has almost 300,000 miles. So believe me, I've been in the Hoy service dept dozens of times. The service dept is better than I can ever remember it.
From the girl that greeted me to the shuttle driver everyone was polite and professional.
Over a month ago
I love service at this dealership. Has always been above and beyond. I don't even know who to recommend because all techs I've worked with have been great. 10/10 recommend for service.
Over a month ago
I have always had great experiences when I have taken my car to get serviced here. Ever since it was purchased at Hoy Volkswagen, Jennifer Stockman has been my service consultant. I wouldn't change her to anyone else. I know that I can trust what she tells me about my car. But, last time I took my car (about two weeks ago) she exceeded her level of assistance. She tested my car extensively and provided the best communication. I will always bring my car back to her. Jennifer is truly the b... More
Over a month ago
