The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Carla A.08-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
The customer service I received at this place was excellent; Jennier was the one helping us with the repairs of my vehicle she was able to get my car in the shop sooner than expected, she kept me inform every step of the way, she went above and beyond to helps us and was able to find that my vehicle was still under warranty which was really helpful. My car is running great, and I am so grateful for all the mechanics and service guys they did an excellent job; these people have integrity which is hard to find these days at dealers. This place was a blessing for us, I would like to come back to them for services but, I live 4 hours away I honestly wouldn't mind the driving because I know they will take care of me.
08-19-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
Daniel B.08-18-2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
The job was done in a timely manner and the new (for me) video feature is really good.
08-19-2025
Great to hear that your expectations were met and that you enjoyed your time at our facility. We look forward to seeing you in the future for your service needs.
Eduardo C.08-18-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Jorge G.08-18-2025
TYPE:SalesMODEL:AtlasYEAR:2025
We were treated with respect and dignity, very pleased with Alberto Velasquez and team that got us into our new VW Atlas
James M.08-16-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
The service at Hoy Volkswagen of El Paso is wonderfully transcendent of a time long passed. The atmosphere set by the staff is very inviting making for a comfortable experience.
08-18-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.
Rosemarie R.08-16-2025
TYPE:ServiceMODEL:TaosYEAR:2022
I had to bring my Taos in to be reprogrammed do to engine light. Requested for the inspection to be done, a copy of my insurance was taken. No inspection was done. 🙁 Taos still under warranty
08-18-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
Juan G.08-15-2025
TYPE:ServiceMODEL:PassatYEAR:2018
Although one of the spark plug coils was broken by the tech. Jennifer was kind enough to set me up with a loaner until they got the part and the repair could be done at no charge
08-18-2025
Great to hear we were able to accommodate you after that new issue arose. Thank you for giving us the opportunity to make it right.
Olga G.08-15-2025
TYPE:ServiceMODEL:TaosYEAR:2023
I DID NOT ASKED BUT NOR WAS INFORMED THAT THERE WERE "N" NUMBER OF CARS BEFORE MINE.
08-15-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
Thomas V.08-14-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Great service with very polite agents. Thanks for washing my car
08-15-2025
Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.
Brian H.08-14-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
I went in for my 90k service and was in and out in a timely manner and they even washed and vacuumed my vehicle for me.
08-15-2025
Thank you for your comments towards your service advisor, Marcus Esparza. We look forward to helping you in the future for your vehicle service needs.
