TYPE:ServiceMODEL:JettaYEAR:2019
Jennifer very helpful and attentive always
Average Score (534 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-09-2025
We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.
TYPE:SalesMODEL:JettaYEAR:2025
Very professional service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Great customer service.
09-04-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:ArteonYEAR:2021
Me atendieron pronto y con atención y cordialidad.
09-02-2025
¡Qué bueno saber que tus expectativas fueron cumplidas y que disfrutaste tu tiempo en nuestras instalaciones! Esperamos verte en el futuro para tus necesidades de servicio.
TYPE:ServiceMODEL:AtlasYEAR:2021
Ms.Jennifer S is awesome with always helping us out.
09-02-2025
Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.
TYPE:ServiceMODEL:JettaYEAR:2024
Friendly and fast
09-02-2025
Thank you for your comments towards your service advisor, Marcus Esparza. We look forward to helping you in the future for your vehicle service needs.
TYPE:ServiceMODEL:AtlasYEAR:2024
I love Ms. Jennifer. She is so sweet!!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2021
I had an excellent experience at Hoy VW service dept! The customer service was truly outstanding from start to finish. Marcus was incredibly professional, attentive, and made sure I was kept informed throughout the entire process. Jonathan went above and beyond to make sure I had everything I needed—he even arranged a ride back so I could pick up my car on time to get my kids, which meant so much to me. It’s rare to find a team that genuinely cares about both the service and the customer’s personal needs, but Marcus and Jonathan absolutely delivered. I couldn’t be happier with the level of service I received, and I’ll definitely be returning for future maintenance. Highly
08-28-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.