TYPE:ServiceMODEL:AtlasYEAR:2023
Great experience! They kept me updated every step of the way, finished faster than expected, and the staff was friendly, professional, and informative.
Average Score (497 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-09-2025
We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2023
I am happy that my vehicle appears to have been serviced correctly and appreciated meeting with the technician who did the work. I was not happy with the amount of time it took to get this done and that my vehicle was not even looked at for several days. Also, the service advisors did not seem to know the status of my vehicle, they would put me on hold and speak with the technician or read the technician's notes. Finally, the service advisor I was working with suddenly "is not an employee with us any longer", so I wasn't sure how to feel about that.
09-09-2025
We take every survey seriously and use your feedback to improve the experience for all our customers.
TYPE:ServiceMODEL:JettaYEAR:2019
Jennifer very helpful and attentive always
09-09-2025
We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.
TYPE:SalesMODEL:JettaYEAR:2025
Very professional service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Great customer service.
09-04-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:ArteonYEAR:2021
Me atendieron pronto y con atención y cordialidad.
09-02-2025
¡Qué bueno saber que tus expectativas fueron cumplidas y que disfrutaste tu tiempo en nuestras instalaciones! Esperamos verte en el futuro para tus necesidades de servicio.
TYPE:ServiceMODEL:AtlasYEAR:2021
Ms.Jennifer S is awesome with always helping us out.
09-02-2025
Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.
TYPE:ServiceMODEL:JettaYEAR:2024
Friendly and fast
09-02-2025
Thank you for your comments towards your service advisor, Marcus Esparza. We look forward to helping you in the future for your vehicle service needs.