The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
David H.04-03-2025
TYPE:ServiceMODEL:JettaYEAR:2022
Customer Service skills are lacking. It’s almost a hands-off approach that comes across from your service staff. I have been to this location several times and each time I’ve had an issue with the customer service. The individual helping me Aaron Perez was on the phone the whole time during intake I acknowledge that he was on hold however he cut me off mid sentence to answer the other person on the line. I do not feel his whole attention was on me or the service he was going to provide for my vehicle, I dropped it off at 8:30 and it was listed and scheduled as a waiter. I did not find out anything about my vehicle till after 1 p.m. I asked about getting the vehicle inspected and apparently I have to drive it 50 to 100 miles in order for them to conduct the service the oil light was on. I had just changed the oil at another location and he refused to deactivate the light indicator rather he printed out a copy of instructions for me to do it. I took my vehicle directly from VW to another location for the inspection and they deactivate the light without problems or charges.
04-04-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
Jose P.04-02-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Easy getting appt. Service was quick and reliable.
04-03-2025
Happy to hear scheduling and service was an overall easy process for you. We look forward to seeing you agian.
Hilda M.04-02-2025
TYPE:ServiceMODEL:JettaYEAR:2023
Good customer service and wait time. Pleasant waiting area.
04-02-2025
Thank you for your comments towards your service advisor, Aaron Perez. We look forward to helping you in the future for your vehicle service needs.
Ana L.03-31-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Jennifer Stockman always provides the best customer service. She answers all my questions and communicates with me every step.
04-01-2025
Thank you for your most recent survey submission. We appreciate your time and value your business. Hope to see you again in the future.
Zenia M.03-31-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Danny C.03-31-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Lizeth P.03-28-2025
TYPE:ServiceMODEL:TaosYEAR:2022
The service advisor acted shady, he called trying to replace the rear break pads, when told I had changed them recently he changed the story and said it was the front break pads. He also called another dealership and provided them with the vin of my vehicle. When I called they said he gave them another number. Again, really shady to mess that up.
03-28-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
Perla B.03-27-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Emiliano is very knowledgeable in the area of customer service
Arturo A.03-27-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
The service department has always been very professional and friendly.
03-27-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.
