TYPE:ServiceMODEL:JettaYEAR:2025
Fast drop off and pick up . Everyone’s helpful
Average Score (497 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
The dealership itself has been great. Easy to work with, great customer service, and a great feel from start to finish. However, the vehicle is already in the shop because of a defective part on the sliding door over the cell phone charger. This is a real shame that I wish we didnt have to go through.
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
My experience was phenomenal. Outstanding customer service and care. Getting updates periodically from the service advisor, Jennifer Stockman, reassured me that I was being well taken care of.
04-17-2025
Great to hear that your expectations were met and that you enjoyed your time at our facility. We look forward to seeing you in the future for your service needs.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2019
Jennifer has always taken care of my Atlas, and she genuinely seems to care.
04-15-2025
It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.
TYPE:ServiceMODEL:JettaYEAR:2019
I had my car serviced at my home through HOY VW's mobile mechanic service, I did not visit the dealership. My answers are based on that experience. The overall process worked well, from the scheduling of the appointment to the technician showing up and completing the work in a timely manner. This was my first time using the mobile mechanic service and I was pleased with the overall experience.
04-14-2025
Great to hear our Mobile Unit service was helpful to you and quick. We appreciate your feedback and look forward to seeing you again.
TYPE:ServiceMODEL:JettaYEAR:2023
I have been to the dealership 6 times for the same issue,they never get it fixed they always say the breaks are good blah blah blah but since I purchased the vehicle my brakes make a HORRIBLE loud screech noise and brake slip and all they tell me is we sprayed them that’ll fix it,but it’s been almost a year with the same issue!!! I have kids,I work I have afterschool baseball/softball games I can’t leave me vehicle with them again for another 2 months like I did the very 1st time!! The service is horrible I’m sure if it was one of their vehicles it would be fixed and they wouldn’t just temporarily spray them so the noise would stop and comes right back again in 15 min.
04-14-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
TYPE:SalesMODEL:TiguanYEAR:2024
Hoy finance would not accept my personal check for the balance due on 2024 Tiguan. We were told we had to go BofA and have them issue a bank check made out to Hoy VW. We bought the 2018 at Hoy. Had all required maintenance and repair done at Hoy. I felt we had an established business relationship with Hoy VW. Had the car not been for my wife, I would have torn up the deal and walked out. Trust is a two way street!