The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Luis D.09-15-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Took over 2 weeks to get my first appointment, had to book a second appointment for the same issue a week later. When I picked up the car the second time they told me a valve had to be replaced, drove a block the engine light was on again, epc light was on, and got a message that the transmission was in emergency mode. So I drove it right back to the dealership and told them what happened. Apparently they didn't tie the valve correctly so it was loose. Staff was nice though.
For the next question I was able to book the 2nd appointment for the next day because I guess someone cancelled and it opened up. Over 14 days for the first appointment
09-16-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
Laura M.09-15-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
James M.09-14-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Exceptional customer service backed by Ricky's expertise makes for an overall exhilarating Volkswagen experience.
09-15-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.
Carol G.09-13-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Easy scheduling on the App. Dropped off, service performed quickly, easy pick up.
09-15-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
Esther W.09-13-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Jennifer, was very orofessional. She was prompt in assisting me to get all the issues of my car . Delivered the car within the day. I had been told prior that I was going to have to leave the car for a couple of days. That was not the case. Everyone from the clerical to the driver who took me home were very friendly and professional.
09-15-2025
It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.
Daniel Terell Andre H.09-09-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
This location does not take care of their customers. Bill Jacobs VW is the gold standard compared to this VW dealership
09-10-2025
Every survey is important. We review each one to make your experience, and that of all our customers, even better.
Yolanda D.09-09-2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
It was a pleasure working with Emiliano Reyes he was Extremely knowledgeable about the vehicle I purchased, he was not aggressive and extremely courteous.
Ramon G.09-08-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
Great experience! They kept me updated every step of the way, finished faster than expected, and the staff was friendly, professional, and informative.
09-09-2025
We are happy to be able to assist you on your vehicle service needs. We look forward to seeing you again in the future.
Cosme A.09-08-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Ana R.09-07-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
I am happy that my vehicle appears to have been serviced correctly and appreciated meeting with the technician who did the work. I was not happy with the amount of time it took to get this done and that my vehicle was not even looked at for several days. Also, the service advisors did not seem to know the status of my vehicle, they would put me on hold and speak with the technician or read the technician's notes. Finally, the service advisor I was working with suddenly "is not an employee with us any longer", so I wasn't sure how to feel about that.
09-09-2025
We take every survey seriously and use your feedback to improve the experience for all our customers.
