TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (497 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2019
Only reason why I did not score it perfect was because the service department charges 3.5% if you pay with card.
06-10-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
TYPE:ServiceMODEL:TiguanYEAR:2021
It took a little bit longer to get an oil change than I had expected. I would like the opportunity to schedule an appointment more.
06-10-2025
We strive to improve for our customers and appreciate you taking the time to provide us with your feedback.
TYPE:ServiceMODEL:TaosYEAR:2023
Jennifer was very helpful and respectful.
06-09-2025
It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.
TYPE:ServiceMODEL:PassatYEAR:2019
Quality of work, customer service when resetting dashboard display
06-09-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
the service was great, thanks.
06-09-2025
Thank you for your most recent survey submission. We appreciate your time and value your business. Hope to see you again in the future.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Three hours waiting for an oil change
TYPE:ServiceMODEL:JettaYEAR:2019
Fast and courteous service
06-05-2025
It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
The service staff (Ms Jennifer) is very kind and straight to the point. No false expectations and very efficient.
06-05-2025
Thank you for your comments towards your service advisor, Jennifer Stockman. We look forward to helping you in the future for your vehicle service needs.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Friendly people, nice showroom/waiting area
06-05-2025
Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.