TYPE:ServiceMODEL:Golf GTIYEAR:2018
Jennifer listens to our concerns and always helps us.
Average Score (497 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
06-26-2025
It's always great to hear that our staff is extremely helpful and welcoming. We appreciate your kind words.
TYPE:ServiceMODEL:PassatYEAR:2022
Richy Guerra understood my request and was patient and attentive
06-26-2025
It is always a pleasure to hear that our service team is doing an exceptional job with our customers. Thank you for your feedback.
TYPE:SalesMODEL:TiguanYEAR:2025
Excellent service
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
The vehicle was due for an oil change at 30,000 miles. On my way to Hoy VW, a coolant warning light came on. I informed the service advisor, and he said they would check it during the oil change. Later, when the advisor called, he only mentioned that the engine air filter was dirty and recommended replacing it. I had to ask about the coolant myself, and he simply said it had been checked, there were no leaks, but the level was low and had been topped off. However, when I reviewed the paperwork at home, I noticed that the technician had marked the coolant as “Good” on the inspection checklist, which contradicts what the advisor told me. This raised concerns about whether the coolant was actually checked properly. Additionally, I noticed that a tire rotation was not performed, even though the VW maintenance schedule indicates it should be done every 10,000 miles. I called the service center and spoke with Juan Hernandez. He apologized for the oversight and asked if I could bring the vehicle back in to have the service completed. Juan also said he would notify Chris Williams.
06-23-2025
We value your feedback and hope we can better assist you in the future.
TYPE:ServiceMODEL:AtlasYEAR:2023
My vehicle has been there for over a week, and still hasn't been diagnosed
06-23-2025
Thank you for your most recent survey submission. Your feedback is important to us and we review each and every survey to improve for our customers.
TYPE:SalesMODEL:AtlasYEAR:2025
My salesman, Robert, was awesome
TYPE:ServiceMODEL:TiguanYEAR:2024
Was charged for diagnosing and was not told before the work was done, lease car. The repairs were not done at the dealer.
06-23-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
TYPE:ServiceMODEL:TiguanYEAR:2024
I was treated well and my Tiguan was repaired in a quick manner. Thank you Hoy VW Family Auto!
06-20-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.
TYPE:SalesMODEL:JettaYEAR:2025