TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Average Score (497 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
The responce and care has been quick and professional.
07-02-2025
Great to hear your experience at our service facility went well. Thank you for taking time in providing your feedback. We appreciate you!
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
5 starts even though they didn’t wash my car
07-01-2025
We appreciate your feedback and are extremely grateful for your understanding. We look forward to seeing you soon!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
We had rough start because when we call in for information we were not told that we hato pre-order the part and pre-paid for the parts. After leaving my car for two days I was told that the parts were not ordered and they needed to be pre-paid. Jennifer was her good of explaining the process and was her helpful in taking care of us.
06-30-2025
It's always great to hear that our staff is extremely helpful. We appreciate your time and feedback.
TYPE:ServiceMODEL:AtlasYEAR:2019
06-30-2025
Your feedback is important and we review each and every survey to improve the experience for all of our customers.
TYPE:ServiceMODEL:TiguanYEAR:2023
Service was excellent in every way.
06-30-2025
Thank you for taking the time in providing your feedback. We look forward to helping you in the future for your vehicle service needs.
TYPE:ServiceMODEL:JettaYEAR:2018
Premium customer service
06-30-2025
Glad to hear your service experience at our facility went great. We look forward to seeing you again in the future.
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
The customer service is why I return to Hoy Volkswagen. In particular, ms Jennifer Stockman always ensures that I receive the best service; she communicates constantly and deliver exceptional service every time. She is truly an asset to the Hoy family.
06-27-2025
We value your business and appreciate your loyalty. We look forward to continuing working with you for all your vehicle service needs.
TYPE:ServiceMODEL:JettaYEAR:2024
The service it's awesome very Quick I really like it
06-26-2025
Thank you for your most recent survey submission. We appreciate your time and value your business. Hope to see you again in the future.