Hoy VW Service Department El Paso TX

Hoy Volkswagen Service Department

Whatever your Volkswagen service needs, Hoy Volkswagen Service Department in El Paso is willing and able to take care of them for you. Just give us a call, send a message or live chat with one of our service team members during business hours.

Location

Hoy Volkswagen
1122 Airway Boulevard
El Paso, TX 79925
Get directions

Service
Open Thursdays until 6:00 pm |
Hours

List of Services

  • Lube, Oil & Filter Change
  • Front End Alignment
  • Maintenance (Wipers, Headlights, Etc)
  • Replace / Adjust Brakes
  • Service Package
  • Muffler / Exhaust Repair
  • Coolant Flush
  • Vehicle Checkup / Inspection
  • Transmission Flush
  • Electrical Service
  • Tire Balance
  • Filter Replacement
  • Tire Rotation
  • And More!
Volkswagen Service in El Paso

Master Certified Volkswagen Technicians

When it’s time to get work done on your vehicle, whether it’s something small like changing your oil or air filter, or something big like checking and replacing your brakes, make sure to bring it into our state-of-the-art facility here in El Paso. Our service department features the newest diagnostic and repair equipment in the industry, and we’ve assembled a team of expert technicians more than well-equipped to handle whatever the job may be.

Volkswagen Service Loaner Vehicles in El Paso TX

Free Loaner Vehicles

A fleet of over 50 loaner vehicles are available to all of our Volkswagen service customers free of charge. **Schedule your service appointment ASAP or contact us a few days before your service visit to reserve a loaner ahead of time!

Volkswagen Shuttle Service El Paso TX

Free Shuttle Service

We have a service shuttle that leaves every hour and will pick up or drop off any of our Volkswagen customers within the city limits. We do make accomodations for our Las Cruces & surrounding area customers if all is scheduled in advance.

Volkswagen Parts in El Paso

Certified Volkswagen Parts & Accessories

We have a huge selection of quality, licensed Volkswagen OEM parts right here at the dealership. If something in your Volkswagen needs to be replaced or upgraded we can provide you with the correct part and install it for you right here in our Volkswagen service department. Contact us for any parts related requests we are here for you!

Volkswagen Service Department Frequently Asked Questions

Frequently Asked Service

& Parts Questions

Meet Our Team

 

Service
Willie Estrada

Willie Estrada

Parts and Service Director

I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do. 
Adrian Valdez

Adrian Valdez

Shop Manager

I have been in the automotive business for 16 years. Received an associates degree in automotive technology from AAI. Was a technician for 8 years. I love the the challenge of correcting customer concerns.
Jennifer Stockman

Jennifer Stockman

Volkswagen Service Advisor

Originally living in Atlanta, I moved to El Paso in 2008. I have been with the Hoy family for years now and was able to graduate Western Tech Automotive in 2011. 
Mercedez Salazar

Mercedez Salazar

Service Express / Appointment Coordinator

I’ve been a part of the Hoy team for five months, and I love it. I have been a part of the car industry for 3 years. I love helping out the customers and making sure all is well with them and their vehicle. I have two kids who are my life. I look forward to continue my career with the Hoy Service Team!
Fernando Carillo

Fernando Carillo

Warranty Clerk

I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.
Jordan Shaddix

Jordan Shaddix

Cashier

Hi, my name is Jordan Shaddix and I have been with Hoy Family Auto for one year. I have enjoyed working with our customers and learning everything I possibly can about the automotive industry. I am a Psychology major at the University of Texas at El Paso and have a two year old son, who I spend all of my free time with. I look forward to continuing to accommodate our customers and have enjoyed making a second family here at Mercedes and Volkswagen.
Vicky Estorga

Vicky Estorga

Cashier

New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!
David Hockenberry

David Hockenberry

Shuttle Driver

I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.
Adam Cole

Adam Cole

Volkswagen Technician

I have been obsessed with Volkswagens for over 20 years. I am a US Army Engineer Veteran and graduated from Western Tech with a degree in Performance Tuning. I have been with the Hoy family for about 2 years now and enjoy keeping our customers in love with their cars. 
Chris Williams

Chris Williams

Volkswagen Technician

I've always been into Volkswagen. I own two of them myself! I graduated from Western Tech in 2015, did my internship here at Hoy Family and have been working here ever since. I love what I do.
Fred Garcia

Fred Garcia

Lot Tech

I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.
Gabriel Barron

Gabriel Barron

Service Porter

I have been in the automotive business for four years and have enjoyed every single day of it. I am looking forward to pursue my career in the car industry and I aspire to advance and grow with Hoy Family Auto.
Dealership
Steve Hoy

Steve Hoy

Founder
Drew Hoy

Drew Hoy

General Manager
Melissa Ruck

Melissa Ruck

Comptroller
Paul Sakellakos

Paul Sakellakos

General Sales Manager
Terry Avila

Terry Avila

Office Manager
Arlene Alvarez

Arlene Alvarez

Assistant Office Manager
Aida Villegas

Aida Villegas

Title Clerk
Sonia Servin

Sonia Servin

Accounts Payable/Receivable
Julie Aguilar

Julie Aguilar

Operator
Sales
Patricio Quiroz

Patricio Quiroz

VW Sales Manager
Ramon Guadian

Ramon Guadian

VW Assistant Sales Manager
Luis Abrego

Luis Abrego

Sales Consultant
Luis Barragan

Luis Barragan

Sales Consultant
Armando  Raynal

Armando Raynal

Sales Consultant
Carlos Orozco

Carlos Orozco

Sales Consultant
Alberto Velazquez

Alberto Velazquez

Sales Consultant
Gustavo Holcombe

Gustavo Holcombe

Sales Consultant
Gaspar Beltran

Gaspar Beltran

Sales Porter
Michelle Gonzalez

Michelle Gonzalez

BDC Manager
Danny Ontiveros

Danny Ontiveros

Internet Response Team
Hannah Ziller

Hannah Ziller

Internet Response Team
Finance
Frank Flores

Frank Flores

Finance Manager
Jonathan Sepheri

Jonathan Sepheri

Finance Manager
Martin Diaz De Leon

Martin Diaz De Leon

Finance Manager
Parts
Omar Martinez

Omar Martinez

Parts Manager
Jorge Castro

Jorge Castro

Parts Consultant
Juan Hernandez

Juan Hernandez

Parts Consultant
Robert Wells

Robert Wells

Parts Consultant
Ron Schuler

Ron Schuler

Parts Consultant
Valerie Alvarado

Valerie Alvarado

Parts Consultant
Chris Hernandez

Chris Hernandez

Shipping & Receiving
Phillip Ontiveros

Phillip Ontiveros

Parts Driver
Ricky Mora

Ricky Mora

Parts Driver
Body Shop
Gilbert Gomez

Gilbert Gomez

Body Shop Manager
Joe Barraza

Joe Barraza

Body Shop Assistant Manager
Sergio Vasquez

Sergio Vasquez

Body Shop Advisor
Roger Montes

Roger Montes

Quality Control
Grace Valenzuela

Grace Valenzuela

Clerk
Hilda Ortiz

Hilda Ortiz

Clerk
Hoy Volkswagen El Paso Texas
Get in touch.

Contact your Volkswagen team in El Paso, TX!

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