Whatever your Volkswagen service needs, Hoy Volkswagen Service Department in El Paso is willing and able to take care of them for you. Just give us a call, send a message or live chat with one of our service team members during business hours.
When it’s time to get work done on your vehicle, whether it’s something small like changing your oil or air filter, or something big like checking and replacing your brakes, make sure to bring it into our state-of-the-art facility here in El Paso. Our service department features the newest diagnostic and repair equipment in the industry, and we’ve assembled a team of expert technicians more than well-equipped to handle whatever the job may be.
A fleet of over 50 loaner vehicles is available to all of our service customers free of charge. We also have a service shuttle that leaves every hour and will pick up or drop off any of our Volkswagen customers within the city limits. We do make accomodations for our Las Cruces & surrounding area customers if all is scheduled in advance. Please call to arrange a time for pickup or for more information.
We have a huge selection of quality, licensed Volkswagen OEM parts right here at the dealership. If something in your Volkswagen needs to be replaced or upgraded we can provide you with the correct part and install it for you right here in our Volkswagen service department. Contact us for any parts related requests we are here for you!
I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do.
I have been in the automotive business for 16 years. Received an associates degree in automotive technology from AAI. Was a technician for 8 years. I love the the challenge of correcting customer concerns.
Volkswagen Service Advisor
Originally living in Atlanta, I moved to El Paso in 2008. I have been with the Hoy family for years now and was able to graduate Western Tech Automotive in 2011.
Service Express / Appointment Coordinator
I’ve been a part of the Hoy team for five months, and I love it. I have been a part of the car industry for 3 years. I love helping out the customers and making sure all is well with them and their vehicle. I have two kids who are my life. I look forward to continue my career with the Hoy Service Team!
I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.
Hi, my name is Jordan Shaddix and I have been with Hoy Family Auto for one year. I have enjoyed working with our customers and learning everything I possibly can about the automotive industry. I am a Psychology major at the University of Texas at El Paso and have a two year old son, who I spend all of my free time with. I look forward to continuing to accommodate our customers and have enjoyed making a second family here at Mercedes and Volkswagen.
New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!
I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.
I have been obsessed with Volkswagens for over 20 years. I am a US Army Engineer Veteran and graduated from Western Tech with a degree in Performance Tuning. I have been with the Hoy family for about 2 years now and enjoy keeping our customers in love with their cars.
I've always been into Volkswagen. I own two of them myself! I graduated from Western Tech in 2015, did my internship here at Hoy Family and have been working here ever since. I love what I do.
I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.
I have been in the automotive business for four years and have enjoyed every single day of it. I am looking forward to pursue my career in the car industry and I aspire to advance and grow with Hoy Family Auto.