The only way for us to truly know whether or not our service is top notch is for you to tell us. You can find a list of customer reviews and ratings below to see what others have thought about their experience with Hoy Volkswagen, and you can leave a review of your own to let us know how we’re doing.
4.9 out of 5 stars
Ray and Gustavo created a rare, stress free environment for my shopping decision making experience. It was worth the drive from the west side.
Express lane is not express lane. Was there 50 minutes, then told an hour, for an oil change.
Edit: Was treated well by Jennifer Stockman. She takes pride in her work and took great care of my car.
Outstanding service from Jonathan, Patricio and Louie. Great costumer service, just purchased my second Passat from them and will continue to purchase from this dealership in the future. I highly recommend them. They will go above and beyond for you.
I had been considering purchasing a new vehicle after my brother bought a car from this VW dealer a few weeks ago. I was impressed by their prices, discounts, and over all willingness to help people drive away with the car of their dreams, no games. I was assisted by Alberto who was extremely helpful and knowledgeable, but most importantly, was willing to work with me and getting me a reasonable and manageable price. I had no problems with trading in my vehicle and they gave me a great price for its' value. Overall my experience here exceeded my expectations. Now another family member is considering switching to a Volkswagen after seeing the great deal and service they provided.... More
The staff here are nice and informative. Took my jetta hybrid to get an oil change and they were more than helpful. The shuttles are great if you can't stay so I recommend coming here!
Great service! Very helpful and attentive staff, specially our vendor Luis Barragan. Recommended the best model based on our needs and budget.
Isaac Heredia, is the best sales consultant in El Paso. I have purchased 2 cars from him in the past 2 years. He always gives me first class treatment and VIP service. Thank You Isaac ?????
It's all about customer service! The service manager took his time to explain what we needed and made sure that we understood what the next step was going to be. He provided us with options and explained the pros and cons for each which allowed us to make an informed decision!
A Google User
I have always had great experiences when I have taken my car to get serviced here. Ever since it was purchased at Hoy Volkswagen, Jennifer Stockman has been my service consultant. I wouldn't change her to anyone else. I know that I can trust what she tells me about my car. But, last time I took my car (about two weeks ago) she exceeded her level of assistance. She tested my car extensively and provided the best communication. I will always bring my car back to her. Jennifer is truly the best!... More
A Google User
As soon as I reached out about purchasing a vehicle they reached out within the hour. When we arrived at the dealership we were kindly welcomed and our sales agent Manny quickly got to working on appraising my trade in vehicle. We test drove a couple of vehicles and were able to find something we were extremely happy with. Manny was very knowledgeable, patient, understanding and provided excellent customer service. He provided us with options and allowed us to think about the purchase. The nextday we went in to pick up and sign for our new car. The vehicle was in the showroom and we were walked through all the features and basic how to's before driving away in our new car. Not only were we treated like valued customers but the staff was very kind to our children. I would definitely recommend this establishment and will be purchasing another vehicle in the near future. THANK YOU VW!... More